Aeroitalia Customer Supports

FAQ - Frequently asked questions

Reservations

Everything you need to know about booking a new flight or making changes to an existing one.

Additional Special Services

Luggage, pets, musical instruments, sports equipment, and more.

Types of Passengers and Special Assistance

A quick guide to the assistance available for a safe and comfortable journey.

At the Airport

Check-in, dangerous goods, security screening, and cabin baggage (LAGs).

Irregularities

Cancelled, changed, or delayed flights.

Territorial Continuity

General conditions and routes.

Contact Form

Contact us by filling out the form found at this address

Call Center*

Customer Service: +39 06 9837 9084;

Passenger assistance for reduced mobility: +39 06 8780 5863;

Sardinia Assistance: +39 06 9837 9085;

Sicily Support: +39 06 9837 9086;

*You can contact us via call center from Monday to Sunday, from 07:00 to 23:00.

Agency Support*: +39 06 8402 9898;

*Number for agencies from Monday to Friday, from 09:00 to 13:00 and from 14:00 to 18:00, Saturday from 09:00 to 13:00.