FAQ - Frequently asked questions
Prepare for the trip
General Information
Territorial Continuity
Additional Special Services
Types of Passengers and Special Assistance
Booking
- Bundles
- How to request an invoice
- How to add special services
- How to modify the name of the passenger
- How to modify the travel date
- Booking corrections
- Can I add a passenger to an existing booking?
- How to book a round trip when traveling with an infant that exceeds the age limit during the trip.
- How can I book an infant ticket?
- How to book a ticket for an unaccompanied minor?
- How to book
- How can I request a First Flight Certificate for my child?
Waiting list
- Which flights offer a waiting list?
- Who can book a place on the waiting list?
- Can I use the waiting list to change an existing confirmed ticket?
- Does a waiting list booking guarantee a seat on the flight?
- How are available seats allocated?
- What happens starting one hour before departure?
- How will I know if my seat has been confirmed?
- Do I need to go to the airport even if my seat has not yet been confirmed?
- Which documents must I present at the check-in desk?
- Does presenting myself at the check-in desk guarantee boarding?
- Can I request a refund for a waitlisted ticket?
- How can I request a refund?
- What happens if my seat is confirmed but I decide not to travel or fail to show up for boarding?
- What happens if no seat becomes available?
- Does failure to confirm a seat constitute denied boarding?
- Are additional services refunded if I do not obtain a seat?
- What happens if several passengers are included in the same booking, but there are not enough available seats for everyone?